Frequently Asked Questions

All orders are processed within 1–3 business days (Monday–Saturday, excluding UK public holidays). Orders placed after 2:00 PM GMT will begin processing on the next business day. During holidays or promotional events, processing times may be slightly extended.

UK Standard Shipping: Processing 1–3 business days + Shipping 3–5 business days = Total 4–8 business days.

Business days do not include Sundays or UK public holidays. Delivery times are estimates and may vary due to carrier operations, weather, or holidays.

Yes! We offer Free Standard Shipping on all orders shipped within the United Kingdom. There is no minimum order amount, and no hidden shipping fees will be added at checkout. All shipping costs are fully covered by LEEIIN for every UK order.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link. Please allow 24–48 hours for tracking information to become available after the carrier receives your shipment.

If you need to change or cancel your order, please contact us as soon as possible at hello@leeiin.com. We cannot guarantee modifications or cancellations after an order has entered processing or has been shipped.

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact us with your order number and tracking information. If a shipment is confirmed lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.

Under UK consumer law, you have the right to cancel your order within 14 calendar days from the day you receive your goods, without giving any reason. To qualify, items must be unworn, unused, in the same condition as received, with original tags and packaging.

To request a return, please contact our customer support team at hello@leeiin.com within 14 days after delivery. Please include your order number, email address, and reason for the return. Once approved, we will provide detailed return instructions.

Please return your approved items to our official return address:

LEEIIN
24 Cheam Rd, SR5 3SY
United Kingdom

Please include your order number or return authorisation information inside the package.

Customer responsibility: If returning due to change of mind, incorrect size, or personal preference, you are responsible for return shipping costs.

Our responsibility: If your item arrives damaged, defective, or incorrect, LEEIIN will cover the return shipping costs or provide a replacement/refund.

Once we receive and inspect your returned item, approved refunds will be issued to your original payment method within 14 calendar days, as required by UK consumer law. Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

No, LEEIIN does not charge any restocking fees for eligible returns.

The following items cannot be returned: products marked as Final Sale, personalised or custom-made products, sealed audio/video recordings or software that have been unsealed, items that have been worn/washed/altered/damaged, items without original tags or packaging, and digital goods that have been downloaded.

We accept: Visa, Mastercard, American Express, Diners Club, Discover (credit/debit cards), Apple Pay, Google Pay, Shop Pay (digital wallets), and PayPal. All payments must be successfully authorised before an order can be processed or shipped.

All prices are listed in British Pounds (GBP). If your card is issued in another currency, your bank or payment provider may apply currency conversion rates or additional fees. These fees are charged by your financial institution and are not controlled by LEEIIN.

Yes. Our checkout is processed through Shopify and supported payment providers using industry-standard SSL/TLS encryption. LEEIIN does not store your full credit or debit card number on our servers. Payment card details are handled by secure payment processors in accordance with PCI DSS standards.

SCA is a UK regulatory requirement to help prevent unauthorised transactions. During checkout, you may be asked to complete additional verification such as 3D Secure, a one-time passcode, biometric authentication, or bank app confirmation. This verification is managed by your card issuer and helps ensure only you can authorise payments.

If your payment is declined, please check that your billing details, card information, and available balance are correct. You may also contact your bank or payment provider for more information. Orders with failed or declined payments will not be processed until a valid payment has been successfully completed.

We collect information you provide directly (name, email, phone, billing/shipping address, order details) and information collected automatically (IP address, browser type, device info, pages viewed). We do not store your complete credit or debit card information.

Under UK GDPR, you have the right to: access your data, rectify inaccurate data, erase your data, restrict processing, data portability, object to processing, and withdraw consent. To exercise these rights, contact us at hello@leeiin.com. We respond within one month.

Yes, we use cookies to operate our website, maintain shopping cart functionality, remember preferences, and analyse performance. Non-essential cookies are only set with your consent via our cookie consent banner. You can manage cookies through your browser settings.

We do not sell your personal information. We may share necessary data with trusted service providers (payment processors, shipping carriers, fulfilment partners, analytics providers) only as needed to perform services on our behalf. These providers are contractually required to protect your data.

To request deletion of your account or personal data, please contact us at hello@leeiin.com. We will review your request and delete your data where legally permitted, within one month as required by UK GDPR.

You can reach us via email at hello@leeiin.com or phone at +44 20-0413-1523. Our support hours are Monday–Saturday, 9:00 AM – 6:00 PM GMT. We aim to respond to all inquiries within 24–48 business hours.

Please inspect your order immediately after delivery. If you receive a damaged, defective, or incorrect item, contact us within 30 days of delivery at hello@leeiin.com with your order number, description of the issue, and clear photos. We will provide a replacement, refund, or appropriate solution in accordance with your statutory rights.

We make every reasonable effort to ensure product descriptions, images, and specifications are accurate. However, slight differences may occur due to monitor settings, photography, or manufacturing variations. If you have questions about a specific product, please contact us before ordering.

At this time, we do not ship to PO Boxes, BFPO/military addresses, or British Overseas Territories. We ship within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

We currently do not offer guaranteed direct exchanges. If you would like a different size, colour, or style, we recommend returning the eligible item according to our Refund & Return Policy and placing a new order. For damaged, defective, or incorrect items, please contact our support team for assistance.