Shipping policy

Last Updated: 2 September 2026

Shipping Policy

Thank you for shopping with LEEIIN.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.leeiin.com.

Please review this policy before placing an order. For information about returns and refunds, please also review our Refund & Return Policy.

Order Processing Time

All orders are processed within 1–3 business days.

Business Days

Monday – Saturday, excluding UK public holidays.

Order Cut-Off Time

2:00 PM GMT.

Orders placed after 2:00 PM GMT will begin processing on the next business day.

During holidays, promotional events, or periods of unusually high order volume, processing times may be extended. If there is a significant delay, we will notify you by email.

Shipping Destinations

We currently ship within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

At this time, we do not ship to:

  • PO Boxes
  • BFPO / military addresses
  • British Overseas Territories

Please ensure that your shipping address is complete and accurate before submitting your order.

Estimated Delivery Time

The total estimated delivery time consists of order processing time plus shipping transit time.

UK Standard Shipping

  • Processing Time: 1–3 business days
  • Shipping Time: 3–5 business days
  • Estimated Total Delivery Time: 4–8 business days

UK Express Shipping (where available at checkout)

  • Processing Time: 1–2 business days
  • Shipping Time: 1–2 business days
  • Estimated Total Delivery Time: 2–4 business days

Business days do not include Sundays or UK public holidays.

Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier operations, severe weather, holidays, incorrect shipping information, or other circumstances beyond our reasonable control.

Shipping Costs

We offer Free Standard Shipping on all orders shipped within the United Kingdom. There is no minimum order amount, and no hidden shipping fees will be added at checkout.

All shipping costs are fully covered by LEEIIN for every UK order.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

Please allow 24–48 hours for tracking information to become available after the carrier receives your shipment.

Shipping Carriers & Fulfillment

Orders may be shipped through trusted carriers, logistics providers, or fulfillment partners based on product availability and destination.

We work with reliable shipping partners, including Royal Mail, Evri, DPD, and other UK carriers, to help ensure safe and efficient delivery.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate shipping information during checkout.

Please verify:

  • Full name
  • Street address
  • Apartment, suite, or unit number (if applicable)
  • City / Town
  • County
  • Postcode
  • Phone number
  • Email address

Incorrect or incomplete information may result in shipping delays, failed delivery, or returned packages.

If you discover an address error after placing your order, please contact us immediately at hello@leeiin.com.

While we will do our best to assist, address changes cannot be guaranteed once an order has entered processing or has been shipped.

Lost, Delayed, or Missing Packages

If your package appears delayed, lost, or marked as delivered but cannot be located, please contact us with your order number and tracking information.

Before contacting us, we recommend checking:

  • Your shipping address
  • Mailbox, porch, or other delivery locations
  • Household members or neighbours
  • Carrier tracking information

If a shipment is confirmed lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.

Failed Delivery or Returned Packages

If a shipment is returned because of an incorrect address, refused delivery, or an unsuccessful delivery attempt, we will contact you regarding available options.

Additional shipping charges may apply if reshipment is required due to customer-provided address errors or failed delivery attempts not caused by LEEIIN.

Damaged or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review your request promptly and provide an appropriate solution in accordance with our Refund & Return Policy.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We cannot guarantee modifications or cancellations after an order has entered processing or has been shipped.

Contact Information

If you have any questions regarding shipping, tracking, delivery, or your order status, please contact us.

Store Name

LEEIIN

Website

www.leeiin.com

Email

hello@leeiin.com

Phone

+44 20-0413-1523

Business Address

24 Cheam Rd, SR5 3SY, United Kingdom

Customer Support Hours

Monday – Saturday: 9:00 AM – 6:00 PM GMT

Sunday: Closed

We aim to respond to customer inquiries within 24–48 business hours.