Refund policy
Last Updated: 2 September 2026
Refund & Return Policy
At LEEIIN, customer satisfaction is important to us. We strive to provide a fair, transparent, and convenient return process for every customer.
This Return & Refund Policy explains our return eligibility, return procedures, refund process, and other important information for purchases made through www.leeiin.com.
This policy is designed to comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Nothing in this policy affects your statutory rights as a consumer.
For additional information, please review our Shipping Policy.
Your 14-Day Cancellation Right
Under UK consumer law, you have the right to cancel your order within 14 calendar days from the day you receive your goods, without giving any reason.
This 14-day cancellation period applies to most items purchased online. To exercise this right, you must inform us of your decision to cancel by a clear statement (e.g. letter sent by post, email, or via our customer support channels).
You may use the model cancellation form below, but it is not obligatory:
"I hereby give notice that I cancel my contract of sale of the following goods [order number and description]. Name, Address, Signature, Date."
Return Eligibility
To qualify for a return under your cancellation right, items must be:
- Unworn and unused
- In the same condition as received
- Returned with original tags attached
- Returned in the original packaging where applicable
- Accompanied by proof of purchase or order information
You are responsible for taking reasonable care of the goods while they are in your possession. Items that do not meet these requirements may not be eligible for a full refund, and we may deduct an amount for any reduction in the value of the goods.
How to Request a Return
To request a return, please contact our customer support team at:
hello@leeiin.com
within 14 days after delivery.
Please include:
- Order number
- Email address used to place the order
- Reason for the return
Once your request has been reviewed, we will provide return authorisation and detailed return instructions.
Please do not send any item back before receiving approval from our customer support team.
Return Method
Returns are accepted by post only.
We recommend using a trackable shipping service and keeping your tracking information until your refund has been completed.
Return Shipping Costs
Return shipping costs depend on the reason for the return.
Customer Responsibility
Customers are responsible for return shipping costs when returning items due to:
- Change of mind
- Incorrect size selection
- Incorrect colour selection
- Ordering the wrong item
- Other personal preferences
Our Responsibility
If your item arrives damaged, defective, or incorrect, LEEIIN will cover the return shipping costs or provide an appropriate replacement or refund after reviewing the issue.
Faulty, Damaged, or Incorrect Items
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described.
Please inspect your order immediately after delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 30 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
After reviewing your request, we will provide a replacement, refund, or another appropriate solution in accordance with your statutory rights.
If you discover a fault within 6 months of delivery, it is presumed to have been present at the time of delivery, unless we can prove otherwise.
Non-Returnable Items
The following items cannot be returned under your cancellation right:
- Products marked as Final Sale or Non-Returnable
- Personalised or custom-made products
- Sealed audio or video recordings or computer software that have been unsealed after delivery
- Items that have been worn, washed, altered, damaged, or used
- Items returned without original tags or packaging
- Digital goods that have been downloaded or accessed with your consent
Exchanges
We currently do not offer guaranteed direct exchanges.
If you would like a different size, colour, or style, we recommend returning the eligible item according to this policy and placing a new order.
For damaged, defective, or incorrect items, please contact our customer support team for assistance.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
Approved refunds will be issued to your original payment method within 14 calendar days from the day we receive the returned goods, as required by UK consumer law.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Original Delivery Charges
If you cancel your order within the 14-day cancellation period, we will refund the cost of the goods and the standard delivery costs.
However, if you chose a more expensive delivery method than our standard delivery option, we will only refund the standard delivery cost.
Return delivery costs for change-of-mind returns are the customer's responsibility and will not be refunded.
Restocking Fee
LEEIIN does not charge any restocking fees for eligible returns.
Return Address
Please return your approved items to our official return address:
LEEIIN
24 Cheam Rd, SR5 3SY
United Kingdom
Please include your order number or return authorisation information inside the package to help us process your return efficiently.
Contact Information
If you have any questions regarding returns, refunds, exchanges, or damaged products, please contact us.
Store Name
LEEIIN
Website
www.leeiin.com
hello@leeiin.com
Phone
+44 20-0413-1523
Business Address
24 Cheam Rd, SR5 3SY, United Kingdom
Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM GMT
Sunday: Closed
We aim to respond to all customer inquiries within 24–48 business hours.
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